Frequently Asked Questions

1. What is Shiva.vu?

Shiva.vu is a digital resource website designed for creators in the IMVU, Second Life, The Sims, and digital communities and artists alike. Shiva.vu offers high-quality custom digital assets like mesh heads, makeup, display pictures, and other virtual items tailored to enhance your digital experience and to help you grow your digital business.

2. What products do you offer?

We provide a variety of digital products, including:

  • Hair Meshes, textures and opacity maps
  • Custom Mesh Heads for IMVU
  • Face & Lip Makeup 
  • Display Pictures
  • Photoshop brushes
  • IMVU Pose Avatars
  • Face references for makeup and DNA customization projects 
  • Other Virtual Goods suitable for IMVU, Second Life, The Sims, Avakin and various digital projects.

Shiva.vu also takes commissions for custom orders like personalized mesh heads and makeup.

3. How do I make a purchase on Shiva.vu?

To purchase our products:

  1. Browse through our digital shop and select the items you want.
  2. Add them to your cart.
  3. Proceed to checkout, where you'll enter your payment information.
  4. Once your payment is confirmed, you'll receive an email with links to download your purchased files.
4. What payment methods do you accept?

We accept major payment methods through PayPal, including:

Credit/debit cards
PayPal
Other local payment options available at checkout

Shiva.vu does not store, or have access to your financial details. These details are managed exclusively by PayPal.

5. Do you offer custom or commissioned work?

Yes! If you need a custom mesh head, lips, skins, custom artwork, Shiva.vu offers commission-based services. You can contact us via email or Instagram for any questions you might have.

You can browse the custom section for more information.

6. How will I receive my products?

After your purchase is complete, you will receive an email with download links to the products you’ve purchased. The files will be in a format suitable for immediate use in your platform of choice.

7. I didn’t receive my download link. What should I do?

If you haven’t received your download links, please check your spam/junk folder first. If the email is still missing, reach out to us at support@shiva.vu with your order number, and we will resend the links promptly.

8. Can I use these digital assets on platforms other than IMVU?

Yes! While most of our products are designed with IMVU users in mind, many of our digital assets  can also be used on other virtual platforms like Second Life, The Sims, Avakin etc. Be sure to check the product description for compatibility details, as well as Shiva.vu's Terms of Service.

9. Do you offer refunds or exchanges?

Because our products are digital and delivered instantly, all sales are final. However, if there is an issue with the product you purchased (such as a technical problem with the file), please contact us immediately, and we will work to resolve the issue.

The full Shiva.vu Refund Policy is available here.

10. How can I contact customer support?

For any issues or questions, you can contact us via email at support@shiva.vu or reach out to us through our Instagram page. We strive to reply within 24-48 hours, however this time might be affected by business hours and national holidays.

11. Can I set my products as derivable?

Yes, but you are not allowed to provide any of the files purchased as textures in the product page description (except mesh files).

The full terms are available here.

12. Can I buy files with credits?

No. Buying files with credits is illegal and can get your account permanently disabled on IMVU.

13. Bought the wrong file

No refunds are offered for buying the wrong digital files due to the nature of digital goods.

Please review Shiva.vu's full Refund Policy page here.

14. Is there any derivation requirement for Shiva.vu IMVU files?

No. You can derive whichever base you want.

15. Why haven't you replied to my message on Instagram?

I am very slow with social media very often, apologies. For urgent matters, please send me an email at support@shiva.vu