Privacy Policy

1. Personal Data We Collect

a) Cookies

  • We use cookies to enhance your browsing experience. Temporary cookies are set to determine if your browser accepts cookies.

  • Login cookies last for two days, and screen options cookies last for a year. Selecting "Remember Me" extends your login for two weeks.

b) Embedded Content from Other Websites

  • Our site may include embedded content (e.g., videos, images, articles, etc.) from third-party websites.

  • These external sites may collect data about you, use cookies, and track your interactions.

c) Activity Tracking

  • We track actions such as products viewed and cart contents to improve your shopping experience.

  • If you purchase from us, we collect name, email address, and avatar customer ID/shop details (for IMVU) to process transactions and enforce limited licenses.

  • Account holders' pre-filled information is stored for convenience at checkout.

  • Order data is retained as required for tax and accounting purposes.

d) Payments

  • We accept payments via PayPal and credit/debit cards. Payment data is securely processed through PayPal.

  • Shiva.vu does not store or have access to your financial information.

  • Transactions outside Shiva.vu (e.g., direct commissions) follow PayPal's Buyer Protection guidelines.

2. How We Use Your Data

  • Process and fulfill orders.

  • Verify purchases and protect against fraud.

  • Provide customer support.

  • Notify customers about important product updates (not for promotions, unless subscribed).

3. Data Protection & Security

  • We implement security measures to protect your data from unauthorized access or misuse.

  • Shiva.vu does not sell, rent, or share your personal information with third parties.

4. Your Rights

  • You may request access to your personal data.

  • You can request data deletion, subject to legal retention requirements.

  • Visit our Do Not Sell My Personal Information page to opt out, or send us an email at support@shiva.vu with the title "Do Not Sell My Personal Information".

  • If you have concerns about data usage, contact us at support@shiva.vu

5. How Long We Retain Your Data

  • If you leave a comment, the comment and its metadata are retained indefinitely. This helps us recognize and approve follow-up comments automatically instead of holding them in a moderation queue.

  • For registered users, we store the personal information provided in their user profile. Users can see, edit, or delete their information at any time (except for their username). Website administrators can also see and edit that information.

  • Order data is maintained for record-keeping unless the customer requests deletion, subject to legal and tax requirements.

  • If you send an email to any Shiva.vu email addresses or aliases, the email might be retained indefinitely.

6. What Rights You Have Over Your Data

  • If you have an account on this site or have left comments, you may request an exported file of your personal data, including data you provided.

  • You may also request that we erase your personal data, except for information we must retain for administrative, legal, or security purposes.

  • If you are a European resident, you have the right to access, correct, update, or delete your personal information. Contact us to exercise these rights.

  • If you are in Europe, note that your data may be transferred outside of Europe, including to Canada and the United States.

7. Changes to This Privacy Policy

  • We may update this policy periodically to reflect changes in our practices or legal requirements.

  • Any updates will be posted on this page with an updated effective date.

8. Minors

  • The site is not intended for individuals under the age of 18.

For questions or concerns, contact us at support@shiva.vu